Effective date: January 1, 2026. These Terms of Service govern your access to and use of Quiettrailstep's website and services. By visiting quiettrailstep.com or contracting with Quiettrailstep, you agree to these terms. Our services focus on leadership development and decision-making coaching, workshops, and related advisory. The terms below describe permitted use, service engagement principles, payment and cancellation, liability limitations, and governing law. If you disagree with any part of these Terms, please do not use our site or engage our services and contact us to discuss alternatives or clarifications.
Quiettrailstep provides advisory, workshops, coaching, assessments, and playbook development in leadership and decision-making. Service specifics, deliverables, timelines, and fees are set out in written engagement letters or proposals. Each engagement begins with a scoped agreement that describes responsibilities, required client inputs, and success criteria. Our work is advisory and facilitative; any operational, legal, or financial decisions arising from our guidance remain the responsibility of the client. We commit to providing services with professional care and to disclose any conflicts of interest. Client-supplied information and access are necessary for effective delivery; delays caused by missing information may affect timelines and fees. Clients agree to cooperate and appoint a single point of contact when engagements require coordination across teams.
Payments, Cancellation, and Refunds
Fees and payment terms are specified in proposals and invoices. Standard engagements require a deposit or upfront payment; consulting subscriptions are billed per agreed cadence. Invoices not paid within agreed terms may incur interest or suspension of services. Clients may cancel scheduled workshops or coaching sessions per the cancellation terms in the engagement agreement; last-minute cancellations may be subject to a cancellation fee to cover preparation and third-party costs. Refunds are issued only where explicitly agreed in writing or where required by applicable law. For third-party costs (venues, travel, software) clients are responsible for reimbursement where such costs were agreed in advance. Quiettrailstep will provide reasonable notice for planned schedule changes and will work with clients to reschedule where possible.
Intellectual Property and Use of Materials
Quiettrailstep retains ownership of methodologies, templates, materials, and intellectual property provided as part of services, unless otherwise agreed. Clients receive a limited, non-exclusive license to use delivered materials internally for the purposes described in the engagement. Clients may not resell, distribute, or republish materials without prior written consent. Where client materials are incorporated into deliverables, the client warrants it holds necessary rights to share such materials and grants Quiettrailstep a limited license to use them solely for the engagement. Confidential information shared by either party will be treated in accordance with the confidentiality terms of the engagement agreement; public materials and aggregated, anonymized learnings may be used by Quiettrailstep for thought leadership unless client objects in writing.
Limitation of Liability and Disclaimers
To the fullest extent permitted by law, Quiettrailstep's liability for any claim arising out of or in connection with these Terms or the services provided is limited to direct damages and shall not exceed the total fees paid by the client for the specific engagement in the prior twelve months. Quiettrailstep is not liable for indirect, incidental, consequential, or punitive damages, lost profits, or loss of data. All services are provided "as is" and Quiettrailstep does not guarantee specific business outcomes. Clients are responsible for decisions taken within their organizations; Quiettrailstep's role is to inform and support those decisions. Nothing in these Terms limits liability that cannot legally be limited under applicable law.
Governing Law and Dispute Resolution
These Terms and any engagement agreements are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules. Parties will first attempt to resolve disputes through good faith negotiation. If negotiation does not resolve the dispute, the parties may agree to mediation before pursuing litigation. Courts located in New York County, New York, will have exclusive jurisdiction over any disputes that proceed to litigation. Nothing in this section prevents a party from seeking injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect confidential information or intellectual property rights.
Contact and Notices
For notices, contractual matters, or questions about these Terms, please contact Quiettrailstep at the address or email below. Notices required under an engagement agreement should be sent as described in that agreement.
Quiettrailstep 108 West 13th Street, Suite 204 New York, NY 10011 United States
If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Quiettrailstep may update these Terms from time to time; material changes will be posted on this page with a revised effective date.
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